tag:bjvjhlplqn34.statuspage.io,2005:/historyDSM Solutions Status - Incident History2024-03-20T15:55:04ZDSM Solutionstag:bjvjhlplqn34.statuspage.io,2005:Incident/80781192021-09-29T22:09:30Z2021-12-09T19:51:13ZIssues with Rapid lister and Bulk lister<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>22:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>22:09</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>09:41</var> UTC</small><br><strong>Investigating</strong> - We are experiencing issues with importing items from different suppliers . We are currently investigating the issue.</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/75533522021-09-22T21:27:21Z2021-12-09T19:51:13ZThe disruptions for Walmart are possible<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>21:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>05:51</var> UTC</small><br><strong>Investigating</strong> - We got the update that Walmart will be temporarily out of line due to proxy providers</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/75438622021-09-22T21:27:02Z2021-12-09T19:51:14ZIssue with updating amazon items<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>21:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>06:25</var> UTC</small><br><strong>Investigating</strong> - techs are working on a fix, and soon changes will be applied to scan work</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/68608412021-09-22T21:26:38Z2021-12-09T19:51:14ZHomedepot wrong status<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>21:26</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>09:10</var> UTC</small><br><strong>Investigating</strong> - We are currently working on fixing the issue with Homedepot monitoring</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/76644372021-08-03T16:52:07Z2021-12-09T19:51:14ZIssues with Rapid Lister and Bulk Lister<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>16:52</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>16:42</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>14:44</var> UTC</small><br><strong>Identified</strong> - Due to temporal issues with one of our service providers, we are experiencing issues with importing items.<br />It should be handled soon</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/75438562021-08-02T14:37:30Z2021-12-09T19:51:14ZIssues with converting numbers to BCE<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>14:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>06:24</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/71128222021-07-19T06:23:41Z2021-12-09T19:51:14ZImporting issue from Amazon<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>06:23</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>22:15</var> UTC</small><br><strong>Identified</strong> - You may get issues while importing items from Amazon.<br />We are aware of it and are working on fix</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/73809592021-07-19T06:23:18Z2021-12-09T19:51:14ZThe copy address button and the order button (paper plane) are missing<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>06:23</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Investigating</strong> - The issue is under the investigation. Thank you for your patience!</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/70889492021-05-28T21:04:38Z2021-12-09T19:51:14ZImporting issue from Amazon<p><small>May <var data-var='date'>28</var>, <var data-var='time'>21:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>21:44</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:55</var> UTC</small><br><strong>Investigating</strong> - You may get issues while importing items from Amazon. <br />We are aware of it and are working on fix</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/70274962021-05-19T11:55:10Z2021-12-09T19:51:14ZIssue with importing from Amazon<p><small>May <var data-var='date'>19</var>, <var data-var='time'>11:55</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>05:37</var> UTC</small><br><strong>Investigating</strong> - You may get issues with importing items from amazon due to security changes on the source site. <br />We are working on fix, thanks for understanding</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/68232982021-05-18T05:34:19Z2021-12-09T19:51:14ZLister slowness/error<p><small>May <var data-var='date'>18</var>, <var data-var='time'>05:34</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>13:10</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>13:10</var> UTC</small><br><strong>Identified</strong> - You might experience slowness or failure in listing new items, we are looking to resolve this issue for you as soon as possible.</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/67646142021-04-22T10:20:27Z2021-12-09T19:51:14ZLister maintenance for Amazon.de<p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>10:20</var> UTC</small><br><strong>Resolved</strong> - Issue was fixed</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>10:20</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>06:04</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>06:03</var> UTC</small><br><strong>Investigating</strong> - Due to maintenance works, possible issues with Rapid and Bulk Lister for Amazon.de</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/67727802021-04-22T10:19:29Z2021-12-09T19:51:14ZIssues with Adding items through the Bulk lister<p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>10:19</var> UTC</small><br><strong>Resolved</strong> - Issue was fixed</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>08:20</var> UTC</small><br><strong>Investigating</strong> - We've been getting reports from users who are having trouble adding products to their store using the bulk lister, the issue is under investigation.</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/64051822021-04-14T13:57:41Z2021-12-09T19:51:14ZDSM Chrome Extension does not auto paste the customer's details<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>13:57</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>11:13</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>11:12</var> UTC</small><br><strong>Investigating</strong> - We are investigating the reported incident of being unable to auto paste the customer's information on Amazon.</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/66145402021-03-26T17:36:24Z2021-12-09T19:51:14ZOur Lister goes through the planned maintenance.<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>17:36</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>10:37</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/65863272021-03-26T10:30:55Z2021-12-09T19:51:14ZMaintenance to our scanning system<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>12:44</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/59706502021-02-28T07:54:31Z2021-12-09T19:51:14ZAmazon monitoring issues<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>07:54</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>12:10</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>23:34</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>11:02</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>17:11</var> UTC</small><br><strong>Investigating</strong> - Due to Amazon changes to suppliers information that DSM receives, possible issues with monitoring<br />Affected amazon locations: UK, IT, DE, CA, and AU<br />We are aware of the issue and working on fixing it</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/63994862021-02-28T07:54:14Z2021-12-09T19:51:14ZScanning issues from Amazon's websites<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>07:54</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>18:32</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/63947532021-02-25T09:15:29Z2021-12-09T19:51:14ZScanning issues from Amazon's websites<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>09:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>07:37</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/63866592021-02-24T14:59:09Z2021-12-09T19:51:14ZPossible issues with Lister<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>14:59</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>11:28</var> UTC</small><br><strong>Identified</strong> - Due to maintenance works our proxy supplier has, possible issues with Rapid & Bulk lister<br />If you receive the "We couldn't import from the supplier" error, please try later in a few minutes</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/62435612021-02-15T05:58:00Z2021-12-09T19:51:14ZPossible lister issues due to maintenance works<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>05:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>10:35</var> UTC</small><br><strong>Identified</strong> - Due to maintenance works, possible issues with Rapid and Bulk Lister</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/62358102021-02-10T22:15:22Z2021-12-09T19:51:14ZPossible lister issues due to maintenance works<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>22:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>22:11</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>12:48</var> UTC</small><br><strong>Monitoring</strong> - Due to maintenance works, possible issues with Rapid and Bulk Lister</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/61050462021-01-25T10:19:32Z2021-12-09T19:51:14ZExtension partial outage<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>02:24</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>02:23</var> UTC</small><br><strong>Investigating</strong> - We have temporal issues with the extension<br />Please list manually for now</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/60924742021-01-25T02:22:12Z2021-12-09T19:51:14ZInternal server error when using the Rapid lister<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>02:22</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>06:35</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:bjvjhlplqn34.statuspage.io,2005:Incident/59698362021-01-21T11:01:26Z2021-12-09T19:51:14ZWalmart scanning issues<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>15:16</var> UTC</small><br><strong>Investigating</strong> - Due to an increase in Walmart's security sensitivity level, our scans are affected. <br />The issue is under investigation and will be fixed asap</p>